Refund policy

When you rent from us, we will:
• Review the e-bike and its features with you.
• Provide you with a helmet and lock.
• Cover the terms and conditions of your rental with you.

Your safety is most important to us.

In order to rent our e-Bikes, you MUST be at least 18 years old with a government-issued ID, cell phone number, email address, and a major credit card. Riders under the age of 18 must be accompanied and signed for by a parent renter. There is a 275 lb. weight limit for the e-Bikes.

Rental Policies

  • A credit card and driver’s license is required
  • Riders must sign our Liability Waiver
  • E-bike rentals may be canceled due to rain / wet trails – full rental credit for weather-related cancellations will be issued

Reservation Details
Cancellations: All reservations must be canceled 48 hours prior to the scheduled date of the e-bike pick up. 

No Call/No Show: Failure to pick up your bike will result in 100% forfeiture of payment.

Early Returns: There are no refunds once the bike is picked up and paid for.

Late Arrivals: Late arrivals will be charged the full amount. Always be sure to double check your pick-up date and time!

Late Returns: Bikes must be returned within scheduled time slot and/or no later than closing time on the due date or be subject to additional charges.

Rental Day: A rental day is from 8am - 6pm (not 24 Hours).

Rental Damage Protection Plan:
Our damage protection plan protects you if the bicycle is damaged while in your possession. The Rental Damage Protection Plan is included with every rental free of charge. We cover the first $100 in damages
(This could be: Tire puncture, broken shifters, etc.). For damages over $100 you pay 50% (for example, For $200 in damage you only pay $100).

Additional Details:
Driver’s License/ Passport/ Government issued ID are required for all rentals.

Your bike may become unavailable due to circumstances out of our control. You will receive a full refund and be notified via email.

During the rental, the rider is required to comply with the rules of the US Highway Code. Superstition Electric Bike Rentals LLC rejects any liability for improper use of the bike or for the rider’s failure to comply with the regulations of the US Highway Code. The renter will be instructed on legal paths to take with the e-Bikes. Failure to comply with these rules could result in the issuance of a ticket by the authorities. The renter will be responsible for the payment of this ticket.

Superstition Electric Bike Rentals LLC can refuse to rent to people under the influence of alcohol or drugs or for any other reason justified by the judgment of the company.

In the event of loss of helmet, lock, bag or any accessories of the vehicle or damages, the renter, will pay the necessary amount to restore the vehicle to its original condition or replace keys, according to the estimate of the supplier. In case of theft or total loss of a bike, the renter will be charged the cost of the e-bike or item they have damaged – Note: E-bikes range from $2,000-$5,000 at Superstition Electric Bike Rentals LLC.

The e-bike must be returned within the time slot indicated in this contract to the same place where it was delivered or an agreed-upon location. The e-bike will be considered returned only when it is returned to a representative of Superstition Electric Bike Rentals LLC in person. Failure to return the bike without prior notice or without proven exceptional circumstances will be considered an act of theft and the renter will be reported to the police.

Each bike is equipped with a lock. If the renter decides to park the bike in any location the lock must be used to secure the bike. In the event of theft of the bike, the renter must file a report to the authorities and provide Superstition Electric Bike Rentals LLC with a copy of the theft report. The renter will be billed the agreed amount as compensation for the stolen bike (Note: E-bikes range from $2,000-$5,000 at Superstition Electric Bike Rentals LLC.). If the bike is found, fully recovered in the same condition it left the shop, the sum will be returned to the renter.

All riders must wear the proper safety equipment, including the supplied helmet. Gloves are recommended but not required.

All riders must be age 18 years or older. Those riders between the ages of 16-18 must be accompanied and signed for by a parent.